Terms of Service

These Terms of Service apply to businesses using OurFlow as a customer to automate their operations (appointments, leads, conversations).

Services

OurFlow provides a software platform for appointment booking, staff and service management, and AI-powered email automation as a monthly subscription, with no setup fee:

• Base price: CHF 39 per month, including 1 staff member, then CHF 8 per month per additional staff member
• AI email automation (optional addon): CHF 60 per month
• SMS reminders: optional, top-up-able SMS credits

See the pricing page for the full feature breakdown. Businesses with different needs can request custom terms.

Term and termination

The monthly subscription can be cancelled month-to-month unless otherwise agreed in writing.

Availability

We aim for high availability but don't guarantee uninterrupted service. Externally connected services (e.g. a customer's connected mailbox or AI processing) are outside our direct control.

Liability

OurFlow's liability is limited to intent and gross negligence, to the extent permitted by law.

Data protection

Processing of personal data is governed by our Privacy Policy and, where applicable, a separate data processing agreement (DPA).

Payment facilitation for end customers

Provisional: this section will be reviewed as part of the planned legal assessment (FINMA/GwG) and its wording may still change.

OurFlow optionally lets customers process card payments from their own end customers directly through the Stripe payment platform (Stripe Connect, an “Express” account). The payment flows directly into the customer's own Stripe account, which they open themselves (a “destination charge”). OurFlow never holds the funds at any point and does not act as the payee.

For every card transaction processed through Stripe, OurFlow charges a percentage-based facilitation fee (currently 0.5% of the transaction amount), deducted automatically via Stripe. OurFlow may adjust this fee with notice. Cash payments are recorded only as a note in the system, with no Stripe involvement and no facilitation fee.

No-show/cancellation fees: customers can optionally configure a policy for missed or too-late-cancelled appointments (a fixed amount or a percentage of the service price, with a free cancellation window of 24 hours before the appointment by default, adjustable per tenant). When such a policy is active, a card payment method may be placed on file at booking time; an actual charge only occurs if the customer explicitly marks the appointment as a no-show in the system. Any resulting charge is subject to the same facilitation fee as other card payments.

Gift vouchers: vouchers can be purchased online by card or issued manually in-store by the customer, and are redeemable against a future booking. Under Swiss law (Art. 128 OR), vouchers remain valid for at least five years from issuance.

Refunds and payment disputes (chargebacks) relating to payments processed through Stripe are handled directly between the customer, their end customer, and Stripe; OurFlow provides support on a case-by-case basis but does not guarantee any particular outcome.

Governing law

Swiss law applies. Place of jurisdiction is Zurich.